[Case 03]
Yielded a 6% decrease in the amount of customer support needed when operating crossover mowers.
Greenworks
QR Code Landing Page
Battery-Powered Outdoor Tools
[Project Overview]
• QR Code will be printed/labelled on each product that directs users to a mobile 1st webpage on gwt.com to provide easy access to product info.
• All info should be as generic as possible and product category focused (ie zero turn mowers).
• Initial focus is only on 2 product categories to start Crossover Z’s (ZTR mowers) & Crossover T’s (Ride on tractors).
[Problem Statement]
As a customer, I need a quick way to access instructions on how to troubleshoot, assemble and operate my new Greenworks Crossover Z Zero Turn Lawn Mower.
[Industry]
Greenworks
[My Role]
UX/UI Digital Designer
[Platforms]
Desktop & Mobile Web
[Timeline]
December 2022-January 2022
[Outcome]
6% decrease in the amount of customer support needed when operating crossover mowers.
Landing page outperfomed the helpful youtube videos.
Error Codes and Troubleshooting are bother visible on landing page.
Select this text to see the highlight effect